Built at Levers
- Build the product surface for AI voice agents that run B2B collections calls: configurable agent templates, knowledge-base and post-call-analysis prompts, and live call monitoring for finance teams.
- Designed the call-intelligence analytics that tell customers when to call: outcome heatmaps ranked with empirical-Bayes smoothing, LLM-extracted lead and interest signals, and cached aggregations over call records.
- Engineered realtime streaming of in-flight AI calls (SSE → TanStack Query) with guards against race conditions and cross-tenant leakage.